Wireless Project Manager Job

Before the initial 1970s, most of the support activities in a telephone company such as taking orders, maintaining network inventory, provisioning services (for example, line assignment and testing), configuring network components, managing faults and collecting payments were performed manually. It was realized that many of these activities could be replaced by computers. In the next few years, a number of computer systems and software applications were created to automate these activities. Examples include TIRKS, RMAS, SES, etc. Thus came the term Operations Support Systems (OSS).

OSS are “network systems” dealing with the communications network and supporting processes such as maintaining network inventory, provisioning services, configuring network components, managing faults.

Business Support Systems (BSS) is a newer term and typically refers to “business systems” dealing with customers and support processes such as taking orders, processing bills, collecting payments, sales and marketing, supporting customer care agents in response to service requests, trouble reporting and billing inquiries, etc.