The Technical Support Technician position involves more than direct client support. It also includes allocation of company laptops, tablets or mobile phones. The technician takes responsibility of client equipment, as well as diagnosing and repairing all equipment malfunctions. They should keep a record of all IT equipment present in the client computing environment.
Documents IT Inventory
Technicians keep meticulous records on the age of each machine in the client network. Older hardware often needs frequent maintenance. Documentation of network hardware and the work performed on client equipment ensures on-going and efficient operation.
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