The Support Technician provides direct contact with clients. This helps customers to work effectively on-site. The Support Technician addresses client problems through phone, email or live chat. They provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
Tests and Maintains Client Operating Systems
Operating systems remain an essential element of an organization’s computing. The Technical Support Technician plays a pivotal role in maintaining client computers. The technician must have a good knowledge of all deployed operating systems in the client network. Technicians must have experience with updating customer operating systems and quickly attend to any related issues.
Allocates IT Equipment
The Technical Support Technician position involves more than direct client support. It also includes allocation of company laptops, tablets or mobile phones. The technician takes responsibility of client equipment, as well as diagnosing and repairing all equipment malfunctions. They should keep a record of all IT equipment present in the client computing environment.
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